Terms & Conditions

Freshkaka - Udaipur is the sole property of Freshmark Foods LLP. At Freshkaka, we aim to give you a superb home shopping grocery experience. Please ensure that you have read the following terms and conditions carefully before using Freshkaka services; they set out what you can expect from us and the terms on which you agree to be bound as and when you place your order.

1. BECOMING A CUSTOMER

1.1 To place an order with us, you must require delivery in our area.

1.2 We reserve the right to decline any order or to suspend your Account with us at our discretion.

1.3 Our Terms and Conditions will apply when you place your order.

2. CONTRACT

2.1 This website is operated by Freshmark Foods LLP. Once you have placed an order on the website we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract will only arise once we have completed delivery of the goods to you.

2.2 If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then the onus is on you to contact us to amend your details and we cannot be held responsible for the entering of incorrect information or your email service provider spam filtration.

3. AMENDING OR CANCELLING THE CONTRACT

3.1 Where you order goods that are unavailable for any reason, we shall notify you and we will either send a replacement product with your order. In case of online payments, we organize a full refund or a voucher within two working days.

4. PRICE AND DELIVERY CHARGES

4.1 The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Checkout” and will be inclusive of all charges and taxes as applicable.

4.2 In case of online payments, we will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.

5. DELIVERY

5.1 We will always aim to deliver your order within the delivery slot requested by you at the time you place your order.

5.2 Events outside our control, for example, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible and will keep you updated.

In case of any queries or concerns, write to us at:

Freshmark Foods LLP

11, Karni Complex, Old Fatehpura
+91 - 8114408411

Or write an email to freshkaka.udaipur@gmail.com